Return Eligibility
We want you to be completely satisfied with your purchase. Most items can be returned within 14 days of delivery for a full refund or exchange.
To be eligible for a return, your item must be:
- In the original packaging with all tags attached
- Unworn, unused, and in the same condition as received
- Accompanied by the original receipt or proof of purchase
- Not included in our non-returnable items list
Return Process
Follow these simple steps to return an item:
- Contact our customer service team to initiate your return
- Pack the item securely in its original packaging
- Include the completed return form (sent via email)
- Ship the package to our return address
- Wait for confirmation and processing
Once we receive your return, we will process it within 3-5 business days.
Refunds
After we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds are processed within 7-10 business days
- Refunds are issued to the original payment method
- Original shipping costs are non-refundable
- Return shipping costs are the customer's responsibility
- Sale items may be eligible for store credit only
Exchanges
We're happy to exchange items for a different size or color, subject to availability.
To request an exchange:
- Contact us within 14 days of delivery
- Specify the desired size/color for exchange
- Follow the standard return process
- We'll ship the new item once we receive your return
Non-Returnable Items
Personalized items, intimate apparel, and final sale items cannot be returned for hygiene and customization reasons.
Damaged Items
If your item arrives damaged, contact us within 48 hours of delivery for a replacement or refund.
International Returns
International customers are responsible for return shipping costs and any applicable customs fees.
Store Credit
If preferred, we can issue store credit instead of a refund, which never expires and can be used anytime.
Customer Satisfaction Guarantee
Your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Our customer service team is available to assist with any questions or concerns about returns, exchanges, or refunds. We strive to make the return process as smooth and hassle-free as possible.