Processing Time
All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing times may be longer than usual. Please allow additional days for processing during sale periods.
Shipping Times
We offer standard shipping with the following estimated delivery times:
- Standard Shipping: 5-7 business days
Please note that these are estimates and actual delivery times may vary based on your location and carrier performance.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your items and your delivery address.
- Free standard shipping on orders within Cairo only
- Shiiping rates are calcualted based on the location and order size
- Express shipping available on selected item
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the carrier's website.
If you have not received your tracking information within 3 business days of placing your order, please contact our customer service team.
Delivery Areas
We ship to most locations worldwide. Some remote areas may have limited shipping options or additional fees.
Undeliverable Packages
Packages that are returned as undeliverable will be refunded minus the original shipping costs.
Customs & Duties
Shipping Carriers
We work with reliable shipping carriers to ensure your orders arrive safely and on time.
Important Shipping Notice
During peak seasons or unexpected circumstances (such as weather events or global situations), shipping times may be longer than usual. We appreciate your patience and understanding. You will receive tracking information as soon as your order ships, and our customer service team is always available to assist with any shipping inquiries.