Acceptance of Terms
By accessing and using Merossa's website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.
These terms apply to all visitors, users, and others who access or use our services. We reserve the right to modify these terms at any time.
Orders and Payments
When you place an order through our website, you agree to the following terms:
- All orders are subject to product availability
- Prices are subject to change without notice
- Payment must be completed before order processing
- We accept major credit cards and secure payment methods
- Order confirmation does not constitute acceptance of order
Shipping and Delivery
We strive to deliver your products in a timely manner:
- Delivery times are estimates and not guarantees
- Shipping costs are calculated at checkout
- Risk of loss passes to you upon delivery
- International shipping may involve additional customs fees
- We ship to addresses within our service areas only
Returns and Refunds
Our return policy is designed with customer satisfaction in mind:
- Returns accepted within 30 days of purchase
- Products must be in original condition with tags
- Refunds processed within 7-10 business days
- Sale items may have different return conditions
- Shipping costs for returns are customer's responsibility
Intellectual Property
All content on our website, including logos, text, and images, is our intellectual property and protected by copyright laws.
Account Responsibility
You are responsible for maintaining the confidentiality of your account information and all activities under your account.
Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
Governing Law
These terms are governed by the laws of Egypt. Any disputes shall be resolved in the courts of New Cairo.
Important Notice
These Terms and Conditions constitute the entire agreement between you and Merossa regarding your use of our website and services. We recommend that you read these terms carefully and keep a copy for your reference. Continued use of our services constitutes acceptance of any modifications to these terms.